Terms and Conditions — Sale
Last updated: 20/08/2026
These Terms and Conditions of Sale apply to all purchases made through Nic's Knacks — whether you're booking face painting for an event, or buying pottery from our online store or a market stall. By placing an order or confirming a booking, you agree to these terms.
For general site usage, see our Terms and Conditions for pottery and face painting. For details on cancellations and refunds, see our Refunds, Returns & Cancellation Policy — a short summary is included below for convenience.
1. Who We Are
Nic's Knacks is a sole trader business based in Carindale, QLD, offering:
Face painting for parties, community events and markets
Handmade pottery, sold online and at local markets
2. Placing an Order
Face painting bookings are confirmed once you've submitted an enquiry, agreed on the details (date, time, package, price), and paid any required deposit. Full booking terms — including our short-notice policy, what's included in each package, and event-day expectations — are set out in our Terms and Conditions — Face Painting.
Pottery orders are confirmed once payment is received in full through Squarespace or Square. We'll send a confirmation once your order is placed. We reserve the right to decline or cancel an order — for example, if an item is mistakenly listed as available when it's sold out — in which case you'll receive a full refund.
3. Pricing & Payment
All prices are listed in AUD.
Face painting pricing follows our tiered packages and add-ons as outlined on our services page and confirmed at booking.
Pottery is priced per item as listed at checkout.
Payment is processed securely through Squarespace Payments (online) or Square (in person at markets). We don't store your card details.
4. Handmade Variations
Every piece of pottery is handmade, which means small variations in glaze, colour, shape, and texture are part of the character of the piece — not a fault. Photos are a close representation, but your item may differ slightly from what's pictured.
5. Shipping & Delivery (Pottery)
We ship within Australia only, from Carindale, QLD 4152.
Shipping costs are calculated at checkout via Australia Post.
Estimated delivery timeframes are provided at checkout and are a guide only — we're not responsible for delays caused by the carrier.
Risk in the goods (e.g. loss or damage in transit) passes to you once the item is handed to Australia Post. We package everything carefully, and if something arrives damaged, get in touch — see our refund policy below.
Market purchases are taken home by you on the day, so shipping doesn't apply.
6. Your Rights Under Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law (ACL). Our goods and services come with guarantees that can't be excluded, including the right to a remedy for major failures and compensation for other reasonably foreseeable loss or damage. Goods must be of acceptable quality, and services must be provided with due care and skill.
7. Cancellations & Refunds (Summary)
Pottery: We accept returns for faulty or not-as-described items in line with the ACL. For change-of-mind returns, please contact us within 7 days of delivery — item must be unused and in original condition. Custom or made-to-order pieces may not be eligible for change-of-mind returns.
Face painting bookings: Cancellation windows and any applicable fees are set out in our Refund & Cancellation Policy and confirmed at time of booking.
Full details are available on our Refunds, Returns & Cancellation Policy page — this section is a summary only and doesn't replace it.
8. Limitation of Liability
To the extent permitted by law, Nic's Knacks' liability for any claim arising from a sale is limited to, at our option, replacing the goods, supplying the service again, or refunding the amount paid. This clause doesn't affect any rights you have under the ACL that can't be excluded.
9. Contact Us
Questions about an order or booking? Reach out through our enquiry form and we'll get back to you as soon as we can.