Last updated: 20/08/2026‍ ‍

At Nic's Knacks, every piece of pottery is hand-made and every face is hand-painted — we want you to be genuinely happy with both. Here's how we handle returns, refunds, and cancellations across our pottery and face painting services.

Pottery

Changed your mind?

We accept returns on unused, undamaged pieces within 14 days of purchase. Buyer covers return shipping. Sorry, custom or made-to-order pieces are final sale.

Faulty or damaged items

If your piece arrives damaged or faulty, we've got you covered under Australian Consumer Law. Contact us within 7 days of delivery with a photo of the damage, and we'll offer a replacement, repair, or refund — your choice.

Incorrect items

If we've sent you the wrong item, let us know and we'll fix it at no cost to you, including return postage.

How to return something

Email us with your order number and a quick description (and photo, if relevant). We'll guide you through the next steps from there.

Face Painting & Party Bookings

Cancel with notice?

Cancel more than 7 days before your event and get your full deposit back, no questions asked. A 50% deposit secures your booking. Within 7 days, you can reschedule or cancel and forfeit your deposit. Within 2 days, your deposit is non-refundable — except in extreme circumstances (illness, family emergency, etc.), handled case-by-case.

I cancel on you?

You'll get a full refund, no exceptions — if we need to cancel for any reason, that's on us, not you.

Bad weather (outdoor events)?

We'll find a new date together — safety first. If we can't reschedule, you'll get your money back.

No-shows or fewer guests than expected?

Refunds are based on faces actually painted. Let us know before the event if your headcount drops and we'll adjust the invoice — guests who don't show up on the day just aren't refundable.

Our promise

We're a small, Australian, artisan-run business, and we stand behind everything we make and do. If something's not right, tell us — we'd always rather make it right than have you walk away unhappy.

This policy operates alongside your rights under the Australian Consumer Law, which are not limited by anything above.

Questions? Get in touch via our enquiry form and we'll sort it out.