Last updated: 18/08/2026

A 50% deposit secures your booking. Here's how cancellations work.

More than 7 days before your event
Cancel and get your full deposit back — no questions asked.

Within 7 days
You can reschedule or cancel, but your deposit is forfeited.

Within 2 days
Your deposit is non-refundable, except in extreme circumstances (illness, family emergency, etc.), assessed case-by-case.

If I need to cancel
You'll get a full refund, no exceptions. If I need to cancel for any reason, that's on me, not you.

Bad weather (outdoor events)
We'll find a new date together — safety first. If we can't reschedule, you'll get your money back.

No-shows or fewer guests than expected
Refunds are based on faces actually painted. Let me know before the event if your headcount drops and I'll adjust the invoice — guests who don't show up on the day just aren't refundable.

Questions about your booking or need to cancel? Get in touch here and we'll sort it out.