Last updated: 20/08/2026‍

All pottery pieces are handmade to order or made in small batches, so please allow 3–5 business days for processing before your order ships. Each piece is carefully wrapped to survive its journey — but handmade also means each one is one-of-a-kind, so tiny variations in glaze or shape are part of the charm, not a flaw.

Where we ship
We currently ship Australia-wide only, from Carindale, QLD.

Shipping costs & timeframes
Shipping is calculated at checkout based on your location and the size of your order, using Australia Post rates. Estimated delivery times once dispatched:

• Metro areas: 2–5 business days

• Regional/remote areas: 5–10 business days

You'll receive a tracking number by email as soon as your order ships.

Damaged in transit?
We take real care in packing every piece, but accidents can happen in transit. If your pottery arrives damaged, get in touch within 48 hours of delivery with a photo of the damage and packaging, and we'll sort out a replacement or refund — no fuss.

Delays
Occasionally things run behind — during peak periods (like the lead-up to Christmas) or due to circumstances outside our control (courier delays, extreme weather). We'll always let you know if there's a hold-up on our end.

Issue with your order or item? Contact us via our enquiry form.